We stand behind our products and are proud to offer a lifetime guarantee on all of our Oxford Punch Needles. If you are not satisfied with our punch needles, just return it for a full refund of the purchased price less shipping. If it breaks (no matter how old it is) we will either repair or replace it at no charge. Please note: Any modifications made to the punch needle may void our warranty.
We request that you send the defective or broken product to us to be replaced or repaired. The return of a defective product helps us to address any manufacturing defects and ensure the best possible quality moving forward. For refunds or replacements purchased directly from us, email firstname.lastname@example.org or call (802) 462-2011. Please send the product back to us with your name, contact information, and a brief description of the problem to:
4174 Route 30
Cornwall, Vermont 05753
If you’ve purchased from one of our retailers, we recommend contacting them directly.
When we ship out your replacement item, we’ll waive the standard shipping fee.