We stand behind our products and are proud to offer a lifetime guarantee on all of our Oxford Punch Needles. If you do not like your punch needle (for any reason) just return it for a full refund for the product cost less shipping. If it breaks (no matter how old it is) we will give you a refund or replace it at no charge.
We request that you send the defective or broken product to us to be replaced or repaired. The return of a defective product helps us to address any manufacturing defects and ensure the best possible quality moving forward. For refunds or replacements purchased directly from us, email firstname.lastname@example.org or call (802) 462-2011. Please send the product back to us with your name, contact information, and a brief description of the problem to:
4174 Route 30
Cornwall, Vermont 05753
If you’ve purchased from one of our retailers, we recommend contacting them directly.
When we ship out your replacement item, we’ll waive the standard shipping fee.